With over 20 years of international experience in the hospitality industry, I assist businesses and destinations improve the quality of their products through the development and management of certification, accreditation and star grading systems.

• Develop and deliver quality programs for the tourism industry
• Analysis, developing & improving the quality and accessibility of the visitor experience
• Quality awareness planning and training
• Accessibility planning and training
• Mystery Guest / Shopper programs
• Practical tourism & hospitality operational advice
• Customer Care & Staff Development
• Tourism Business Start-up and support programs
• Preparing training manuals and course materials for assessors
• Provide training and assessments
• Assist trainees with carrying out standards assessments using various accreditation systems

Looking forward to working with you!